FAQ
Q: Where is your company located?
A: Our company is located in zhangjiagang city,near shanghai
Q1: Are you trading company or manufacturer?
A: We are factory which has over 20 years' manufacturing experience.
Q2: What's the MOQ?
A: 1 set.
Q3: How long is your delivery time?
A: 5 - 30 days after order confirmed. Based on the item and quantity.
Q4: Can you send samples?
A: Yes, samples can be sent for your evaluation.
Q5: What is your terms of payment?
A: If amount ≤ 1000 USD, 100% in advance, if amount ≥ 1000 USD, T/T 30% as deposit, and 70% balance before shipping. We'll show you the photos of the products and package.
Payment terms: Trade assurance, T/T, L/C, Western Union...
Trade terms: EXW, FOB, CIF, DDU...
Q6: Where's your general loading port?
A: Shanghai port for LCL and Zhangjiagang Port for FCL, or as your demand.
Q7: Can you do OEM?
A: Yes, we can do OEM. We have complete facilities and more than 20 years experiences ready for your service.
Q8: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q9. For tenders, whether you can provide all necessary documents.
A. Yes. We win a lot of tenders by providing complete documents and helped our customers.
Q10: How to deal with the faulty?
A: First, our products are produced in strict quality control system, but if any faulty, we'll send new spare parts for free in 1 warranty year.
Secondly, our after-sales department will periodically follow up customers.
Q11: How can get the shipping cost?
A: You tell us your destination port or delivery address, we check the Sea Freight or Air Freight for you based on your requirement.